Internet cutting regularly
I'm about to cancel my subscription because I'm unable to finish my online meeting anymore without having the internet cut every 10-15 mn.
Best Answer
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Hello Alassane H.,
I am so sorry to hear that your internet is cutting out.
Because this is a public forum, I cannot securely access your account here to see which of your plans is experiencing the drops or run the necessary line diagnostics to fix it.
Please log into your Fizz account directly and open a private chat session with our support team by clicking the chat bubble icon in the bottom right corner of the Help page.
Our team will be able to securely verify your information, pull up your specific plans, and figure out exactly what is causing the connection to drop so we can get it resolved for you immediately.
In the meantime you can also check our FAQ page https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
Please visit https://fizz.ca/en/support to contact us directly on the chat.
Thank you for your understanding and cooperation.
Have a good day!
-Alexandru, Community Moderator1
