Last night a storm came through and now I don’t have internet. In the St Eustache region

Hello Patrick L. 61394,
 I am sorry for the situation encountered.

After verifying my tools, I kindly have to inform you that, looking over the mainline reference diagnostics, I noticed there is a temporary network outage declared in your area that is currently affecting your internet service.

At this moment, I can only assure you that our technicians are already deployed on the area and they are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.

As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is not blinking ( lit green), your connection was restored and you will need to electrically restart the modem once more.

To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.

Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it .

Thank you for your kind understanding.

Have a nice day!

-Gabriela, Community Moderator