Esims Issue call drop and unable to receive all my call since switch to iphone 17

DMC
DMC Posts: 1 ✭✭
in My Mobile

Apple confirm was with the carrier the issue and I just reinstall the Esims from fizz but still not work. My phone hang up on important call and some call I just never receive please help me getting my new phone to work as expected.

Answers

  • BeakBird
    BeakBird Posts: 6,670 ✭✭
    edited June 1

    To get your new iPhone working, you need to clear old carrier configurations and ensure your iOS carrier settings are fully up to date.

    Dropped calls and missing notifications are often caused by corrupted network cache or incorrect network handoff settings.

    Follow these steps directly on your phone to resolve the issue:

    1. Update Carrier Settings & iOS.
      Check if Fizz has a pending carrier profile update, as this is critical for a new phone.
      Go to Settings > General > About.
      Scroll down to Carrier and tap the version number.
      If an update is available, follow the prompt.
      Next, go to Settings > General > Software Update to ensure your iOS is on the latest version.

    2. Turn On Data Roaming. Fizz frequently uses partner networks to maintain coverage. You must enable data roaming for your eSIM to properly hand off signals.
      Go to Settings > Cellular.Tap your Fizz eSIM line.
      Toggle Data Roaming to ON.

    3. Reset Network Settings.
      This completely erases bugged carrier caches and forces the iPhone to re-authenticate with the Fizz network from scratch (Note: You will need to re-enter your Wi-Fi passwords afterward).
      Go to Settings > General > Transfer or Reset iPhone.
      Tap Reset > Reset Network Settings.
      Enter your passcode and confirm.

    4. Toggle Airplane Mode.
      Once your phone restarts after the network reset, trigger a fresh connection.
      Swipe down from the top right of your screen to open the Control Center.
      Tap the Airplane mode icon to turn it on for 10 seconds, then tap it again to turn it off.

    If problems continue after trying these steps, you can reach out to Fizz support directly through the chat bubble on the Fizz Support page.

  • Whizz
    Whizz Posts: 27,912 admin

    Hello DMC ,
    I’m sorry for the situation you have encountered.

    Please try to factory reset your phone's network by following these steps: go to Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. Once that's done, verify if the phone will restart by itself. If it will not, manually restart it then turn on airplane mode for 10 seconds, then turn it back off.
    You can see more manipulations you can try yourself here: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why.
    Please also try to make a call by dialing #8378 on your mobile phone to verify if it is compatible with the Fizz network.

    After the manipulations, if the issue still continues, please contact us privately by using this link: https://fizz.ca/en/support since we’ll need to further verify your situation.

    Thank you for your understanding.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

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