Phone factory reset when eSIM is installed

Gregory73
Gregory73 Posts: 13 ✭✭
in My Mobile

Hello.
If I want to do a factory reset on my phone, how must I do that if I have eSIM on it?
Are there some specific steps I must follow?

Answers

  • Whizz
    Whizz Posts: 27,883 admin

    Hello Gregory73,
    Thank you for describing your request to us.
    If you are going to factory reset the phone, you will need to change the eSIM as it won't be installed on your phone anymore.
    You can change your SIM card directly in your Fizz member account. Log in to your Fizz account and go to My Plans → Manage My Plan → Change My SIM Card. Please refer to this procedure on our website for more information: https://fizz.ca/en/faq/how-can-i-change-sim-associated-my-mobile-plan
    I hope you have a pleasant day!
    -Mihai, Community Moderator 

This discussion has been closed.

Categories