How To Get Help - Chat Button Does NOTHING

ColtonYYZ
ColtonYYZ Posts: 3 ✭✭
in My Mobile

I am so frustrated, it's unbearable!! Clicking the "Start a chat" button does nothing. I tried different browsers, different devices, and then again using incognito mode, still can't contact customer support. I have been trying to change my number now for over a month and keep getting errors. I had a ticket opened and got a reply today saying "it should be fixed, go ahead and try again" and then they closed my ticket. The issue is not fixed. And this has become too much. It shouldn't be this difficult, both not being able to contact support, and of course, why I can't change my phone number. So now what do I do?

Best Answer

  • Whizz
    Whizz Posts: 27,754 admin
    Answer ✓

    Hello ColtonYYZ,
     I am very sorry for the situation.
    I have verified your logs and I see that you have managed to contact us on the live chat and currently talking with one of our agents.
    As for your ticket if there's still an issue, know that you can reopen this ticket directly in your account: https://zone.fizz.ca/dce/customer-ui-prod/account/tickets.
    You can reopen the ticket and provide more details directly there.
    Thank you for your understanding. 
    I wish you a lovely day.
    -Alexandru, Community Moderator

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