Why is my account data usage meter not appearing anymore after I login?
This morning my data stopped working so I logged in to check my usage and could not see my plan, my usage, even my previous payments.. What is happening?? My android phone says an error message that your fizz account may be out of data and has an exclamation mark on the network bars. My husband is also on fizz and his shows up and works fine. It was all working fine before today. Texting and calling still works. If someone can please help, that would be very much appreciated.
Best Answer
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Hello Swan18,
I am sorry for the situation. I have verified your account and there is no plan on it.
In order to assist you with this we will need to find your account.
Since you cannot post your personal information here like emails or phone numbers please reach us at https://fizz.ca/en/support to help you with this situation.
Thank you for your understanding and cooperation.
-Alexandru, Community Moderator0
Answers
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Hi,
You can try using private browsing or disabling browser add-ons when logging in, sometimes that helps. I usually just wait a few minutes and log in again.0 -
Hello @Swan18
You should see with the support: https://forum.fizz.ca/en/discussion/2669689/who-needs-data
Oe may be @Whizz, a moderator on the forum, can helps you
Welcome to the Forum and Fizz Community0
