data gifted not showing

firchinie
firchinie Posts: 7 ✭✭
in My Mobile

Hi i asked for datas, from the "data gifting" forum post, and im receiving email that someone gave me 5 gO. Its not showing. Why?

Best Answer

  • Whizz
    Whizz Posts: 27,735 admin
    Answer ✓

    Hello @firchinie ,

    We are sorry for the issue encountered.
    Verifying your account, you have been notified about the gifts received and they are correctly applied on one of your mobile plans attached to your Fizz account.
    You can check this under My plans, Usage.
    Please consult our FAQ too:https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work
    If you still encounter any issue, please contact us by chat to investigate further:https://fizz.ca/en/support
    Thank you for your understanding.
    Have a nice day.
    -Simona, Community Moderator

Answers

  • Celine_CodeAU1GF
    Celine_CodeAU1GF Posts: 1,311 ✭✭

    There are some delays in the system. I received a SMS message after 3 days.

  • firchinie
    firchinie Posts: 7 ✭✭

    Here are the gifts and here is the data received... which is far less than what i was given.

  • Mike RZMAX
    Mike RZMAX Posts: 9,034 ✭✭

    @firchinie said:
    Hi i asked for datas, from the "data gifting" forum post, and im receiving email that someone gave me 5 gO. Its not showing. Why?

    Contact support for this issue
    https://fizz.ca/en/support

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 2,784 ✭✭

    Hi @firchinie
    You are rigth . You should see the gifts received at the end of the «Utilisation Board»

    May be @Whizz can give us more informations about the delay it takes to appear in the board?

    Welcome in the Fizz Commnity

This discussion has been closed.

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