Cell reception issues after travel
Hi, I've had good reception until leaving to travel in Asia for 3 months. I left in February 2026. I have not changed my phone and I have still have the same 4g plan as before (my phone would be compatible with 5g).
Now I have only 1 bar, when I make a call it's takes a minute to connect (after connecting the sound is good).
Sometimes I don't receive calls at all other times I see someone called but it didn't ring.
Internet over data works without problems.
Thanks for your help!
Now I have only 1 bar, when I make a call it's takes a minute to connect (after connecting the sound is good).
Sometimes I don't receive calls at all other times I see someone called but it didn't ring.
Internet over data works without problems.
Thanks for your help!
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Best Answer
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Hello @Aelfgifu,
I am sorry for the issue encountered.
Verifying your account, I notice that your plan is active and in good standing.
To fix it please proceed with a reset of your network settings, restart your phone and make sure that the operating system is up to date.
I invite you to consult our FAQ too:https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible
If the same issue persists after the manipulations provided, please contact us by chat to assist you further:https://fizz.ca/en/supportThank you for your understanding.
Have a wonderful day,
Simona, Community Moderator
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