Service Interruption despite automatic payments (can it be avoided?)

Simon
Simon Posts: 145 ✭✭
edited May 19 in My Mobile

I was surprised to discover my mobile service not working, so I contact Fizz who claimed:
I see that you recently made a payment for your mobile plan, but your services have not been reactivated. Now that we have received your payment, your plan has been renewed.

This reply is odd, in part because Fizz automatically processes my credit card payments (they've been doing so for years), and this month was no exception.

Questions and/or advice are needed for the following:
(1) Is the processing of payments something that requires human intervention? I believe they process the payments a few days in advance, hence I’m not sure how a “delay” could result. Thoughts?
(2) Is it standard practice for plans to be “deactivated” and then “reactivated” each month? I was under the impression that, with my credit card info in their system, service continuity would be maintained seamlessly month to month. Is there a better way to pay which ensures continuity?
(3) It wasn’t the case for me (since my credit was in good standing) but, if ever there was an issue with a payment, can we request that Fizz send a warning message? Something along the lines that “service will be cut off in 60 minutes unless a payment is received” would be a nice touch.

Answers

  • Simon
    Simon Posts: 145 ✭✭

    BTW, I have been with Fizz for many years and have noticed occasional service disruption in the past, but it had never occurred to me that it might take place do to Fizz payment processing (which is obviously not something controlled by the client)

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 823 ✭✭

    Fizz payments are being taken three days before they are "due" from your registered payment card. This is besides of what is being written on the website, which just states when payment is "due". For example, my plan's monthly renewal date is the 20th. The website currently says payment is due in 1 day. However, the payment has already been taken from my credit card two days ago. So, Fizz' statements on the website could be better and are in fact somewhat misleading.
    No human intervention is necessary as long as your method of payment stays valid. Obviously, make sure to not beyond your credit limit and keep in mind your payment method's expiry date. I've also never noticed any service interruption on either of my plan's renewal dates.

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