Unable to activate my eSIM

Charlott
Charlott Posts: 2 ✭
in My Mobile
Hello
I subscribe to an eSIM but I am unable to activate it
As you can see, the eSIM is installed. It has firt appears as activated but nom it is not and I am unable to lock on the cellular network
Can you help me please?

Best Answer

  • Whizz
    Whizz Posts: 27,678 admin
    Answer ✓

    Hello Charlott, 

    I am sorry for the issue encountered.

    Verifying your account, the mobile plan is active and the eSIM status appears as enabled.

    Please make sure that it's status is ON under your phone, restart it and reset the network settings then test to see if you are able to use the services.

    I invite you to consult our FAQ too:https://fizz.ca/en/faq/install-and-activate-esim

    If the issue persists, please contact us by chat to assist you better: https://fizz.ca/en/support

    Thank you for your cooperation.

    Have a nice day!

    -Simona, Community Moderator

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