Travel package

Martin G. 28616
Martin G. 28616 Posts: 3 ✭✭
in My Mobile

Hi , I purchased a travel package for France. My phone connect to the carrier but no text or data work. Do I have to enable roaming ?

Answers

  • Whizz
    Whizz Posts: 27,665 admin

    Hello Martin G. 28616,

    Please make sure that you have the roaming feature enabled, else your service won`t work without it.
    After enabling your roaming - restart your phone and test your service to see if it works.

    If it doesn`t - please try to run a network settings reset ( depending on your phone model this option can vary from software to software ).
    A quick Google check can help you find out how to reset the settings for your specific model.

    Last but not least, be sure that you have the correct travel add-ons for your desired country : https://fizz.ca/en/faq/im-travelling-outside-my-coverage-area-what-are-my-options

    Have a good one,
    Raul, Community Moderator

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