why does the mobile app not load on my phone

edu
edu Posts: 2 ✭
in Internet
I installed the app on my phone and inserted my email and password and all that happens is a circle keeps spinning in the center of the screen nothing else.

Best Answer

  • Whizz
    Whizz Posts: 27,610 admin
    edited May 3 Answer ✓

    Hello @edu,

    We are sorry for the inconvenience.

    Please restart your phone and make sure that the operating system is up to date.

    Also please make sure that you have a stable internet connection and turn off VPN if you are using one, as @Mike RZMAX suggested too.

    You can try also to uninstall the app then reinstall it.

    Please consult our FAQ too:https://fizz.ca/en/faq/how-can-my-fizz-app-help-me

    Thank you for your cooperation.

    Have a great day!

    -Simona, community Moderator

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 8,830 ✭✭

    @edu said:
    I installed the app on my phone and inserted my email and password and all that happens is a circle keeps spinning in the center of the screen nothing else.

    Disable the VPN if you are using one.

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