I am not able to activate my esimcard

ABWE
ABWE Posts: 2 ✭✭
in My Mobile

Hello please kindly refund my money because I am not able to activate my e-sim card and each I attempt to do it say my phone number cannot be transferred

Best Answer

  • Whizz
    Whizz Posts: 27,568 admin
    Answer ✓

    Hello @ABWE

    Thank you for letting us know about this situation.

    I verified your account and I can see that your mobile plan is currently pending activation and the eSIM is still available to be installed.

    If you encountered issues installing the eSIM using the QR code I recommend trying to install it manually. In your phone’s settings, look for eSIM. Here’s the usual path:

    Android: Settings > Network and Internet > SIM cards and cellular network
    Apple: Settings > Cellular network > Add an eSIM

    After you install the eSIM you will have to start the transfer from your Fizz account under My plans > Install my eSIM > Start the transfer.

    If you still encounter issues installing the eSIM, please contact us from the support page and we will help you find a solution or cancel the request so you can start over with a physical SIM card.

    You can contact us here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,682 ✭✭

    Hi,
    You can contact support via chat
    https://fizz.ca/en/support

  • makejopa
    makejopa Posts: 577 ✭✭

    I don't think anyone on this board can refund your money, but you can reach out to support at https://fizz.ca/en/support. They may be able to help you activate your esim or process your refund.

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,445 ✭✭

    Hi, have you confirmed the number transfer via the old SIM card or eSIM?

  • Goldfinch
    Goldfinch Posts: 510 ✭✭

    As others have noted, support can help. The number you're transferring needs to be an active cell phone number that can receive and send texts, as you need to be able to approve the transfer.

This discussion has been closed.

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