Sim Card

Molulu1322
Molulu1322 Posts: 24 ✭✭
in My Mobile

I have a question regarding my SIM card. I want to know how often Fizz resells phone numbers, because it has been more than 6 months since I bought my SIM card. Due to the previous owner having created a Telegram account with this number, I can’t create an account, and the old account has not been deactivated yet. I don’t know what to do.

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 795 ✭✭

    Sounds like you have to take this issue up with Telegram. Phone numbers are a limited resource, they are being reused after some grace period. All carriers do that.

    If you've had possession of your current phone number for more than six months, and Telegram is still blocking it, the policy is unreasonable on their part and you have to take it up with their customer support.

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,555 ✭✭

    "Telegram accounts are deleted immediately upon manual deactivation via the deletion page or automatically if inactive for 6 months (default, adjustable to 1 month, 3 months, or 1 year). Once deleted, the account is permanently removed—including messages, media, and contacts—and cannot be restored."
    So you should be able to signup to a new account (not restore)

  • BradDoell
    BradDoell Posts: 474 ✭✭

    Good morning @Molulu1322

    Carriers recycle the mobile numbers after 90 days. As others have noted, your problem will reside with Telegram

    Cheers,

    Brad

  • Molulu1322
    Molulu1322 Posts: 24 ✭✭

    @MobileFizzer_VBMV6 I've contacted telegram for more than 20 times but they did not answer at all. That contact form is only for police or sth like that as far as I know, besides for my case the other service providers in a different country I know that they have options for new users to have the access telegram through some ways but with fizz not at all

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 795 ✭✭

    If Telegram is unresponsive to valid requests such as yours, maybe you should take it as a hint to go with a better supported messaging service.

    The only other legal option would be to have Fizz issue a new phone number to you. Just make sure you don't lose access to any of your own services in the process.
    https://zone.fizz.ca/dce/customer-ui-prod/account/plan -> Manage my plan -> Change my phone number

  • Molulu1322
    Molulu1322 Posts: 24 ✭✭

    @MobileFizzer_VBMV6
    Is it legal option from Fizz? I don't think so bcuz they told me that is not its problem & I should contact Telegram & no one offered me free changing phone number, so both sides remained unresponsive about my case :((

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,365 ✭✭

    Hi, this is not a problem with the cell phone company but with a third party. There is nothing Fizz can do, and even elsewhere it is the phone number that is already taken, and it is not just software like Telegram that has this problem. This could become a long-term issue.

    So no free changes are possible because, as mentioned above, this has nothing to do with the mobile company. You need to contact Telegram..

  • Molulu1322
    Molulu1322 Posts: 24 ✭✭

    @G225 code IRSGE have you ever contacted Telegram? They do not respond at all
    I think its contact form is just a spam or sth :)

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,555 ✭✭

    @Molulu1322 said:
    @MobileFizzer_VBMV6
    Is it legal option from Fizz? I don't think so bcuz they told me that is not its problem & I should contact Telegram & no one offered me free changing phone number, so both sides remained unresponsive about my case :((

    There isn't any charge to changing a phone number, but you will be limited to current pricing if you do so.
    The only charges are for monthly plan and sim card, if you already have one or use eSIM it'll be free.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 795 ✭✭

    @Use_code_VGTIB said:
    There isn't any charge to changing a phone number, but you will be limited to current pricing if you do so.

    I don't think, you have fact-checked your statement. Here is the the official Fizz FAQ on changing your phone number:

    https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number

    It's not free, but it says nothing about having to switch to a current in-market plan. This info matches what I see in my own account when I follow the link I had posted above.

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,555 ✭✭

    @MobileFizzer_VBMV6 said:

    @Use_code_VGTIB said:
    There isn't any charge to changing a phone number, but you will be limited to current pricing if you do so.

    I don't think, you have fact-checked your statement. Here is the the official Fizz FAQ on changing your phone number:

    https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number

    It's not free, but it says nothing about having to switch to a current in-market plan. This info matches what I see in my own account when I follow the link I had posted above.

    You can start a new plan with a new number for no charge, that's why I mentioned you'd be subject to current plans pricing.

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