another Outage in Aylmer Quebec?

Jhon T.
Jhon T. Posts: 5 ✭✭
in Internet

third outage in 2 weeks… it would be less aggravating if Fizz updated their status page instead ofegaslighting people into thinking there is no outage

Answers

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 2,556 ✭✭
    edited March 28

    @Jhon T. said:
    third outage in 2 weeks… it would be less aggravating if Fizz updated their status page instead ofegaslighting people into thinking there is no outage

    Sorry about that . I hope it will be better soon.

    Welcomew to the Fizz community

  • Mike RZMAX
    Mike RZMAX Posts: 8,795 ✭✭
    edited March 28

    @Jhon T. said:
    third outage in 2 weeks… it would be less aggravating if Fizz updated their status page instead ofegaslighting people into thinking there is no outage

    Sorry for the situation you are experiencing
    Contact support to have them check your signal
    https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 27,570 admin

    Hello @Jhon T.

    I understand how frustrating this can feel.

    I’ve checked our system and there was no recorded outage on March 28—the most recent outage was on March 25. That said, I did verify your line and noticed some signal levels outside normal parameters, which could explain the issues you're experiencing.

    In the meantime, please try restarting your modem, ensuring all cables are securely connected, and if possible, test with another coaxial cable or outlet. You can find more troubleshooting steps here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do.
    If the issue continues, please contact our support team here: https://fizz.ca/en/support so we can investigate further with you.

    Thank you for understanding!
    Have a good day!
    -Alexandra, Community Moderator

This discussion has been closed.

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