Unable to send texts when not connected to wifi

cltaylor1205
cltaylor1205 Posts: 2 ✭
in My Mobile
My son is unable to send texts or make calls unless he is connected to wifi (with the exception of two numbers who are android users). I have enabled SMS, his iMessage is greyed out in settings, but it still doesn't let him, which completely defeats the purpose. I might as well get rid of the plan and just go back to having him use his phone through wifi if this is the case.

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 8,482 ✭✭

    Make sure that cellular data is enabled on your phone and that your data plan is not used up.

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,167 ✭✭

    Hi, you have need data for send RCS message.

  • makejopa
    makejopa Posts: 385 ✭✭

    I recommend contacting Support. It is strange he can make calls and text two numbers but no others. Maybe there is something activated on his phone restricting who he can contact like a parental feature.

  • anolin
    anolin Posts: 185 ✭✭

    Contact support https://fizz.ca/en/support

  • Charrylee
    Charrylee Posts: 438 ✭✭

    Does his plan include SMS?

  • BradDoell
    BradDoell Posts: 464 ✭✭

    Good morning @cltaylor1205

    Before contacting support, have a read through of this Fizz FAQ on your topic.

    https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly

    Cheers,
    Brad

  • Whizz
    Whizz Posts: 27,370 admin

    Hello cltaylor1205 ,

    Sorry to hear about the issue.
    I verified your account and it appears that there is no service with the phone plan ( if your son is using the one on the account ).

    Please check the device and reset the phone`s network settings  :  go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and make sure he has the correct SMSC number in his device : 1-514-424-0053  with more details being available here  https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
    Afterwards he will need to restart the phone.

    If the issue persists, please contact us on Chat for further investigations : https://fizz.ca/en/support

    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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