S22. I can't send images

jayroc123
jayroc123 Posts: 2 ✭
in My Mobile
I recently signed up for Fizz and am a little frustrated that I can't send photos. I did the whole APN settings walkthrough tutorial and manually did it through the settings on my phone and it still says not sent. touch to retry. I've tried a few different messaging apps. Anything else I can do?

Best Answer

  • Whizz
    Whizz Posts: 27,493 admin
    Answer ✓

    Hello @jayroc123 ,

    I am sorry for the issue encountered.
    Verifying your account your plan is active and also includes mobile data and texts, meaning that you are able to send MMS.
    Please make sure that the operating system of your phone is up to date, reset the network settings and test to see how it works.
    You can consult our FAQ too:https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    If the issue persists, please contact us by chat to assist you further in real time:https://fizz.ca/en/support
    Thank you for your cooperation.
    Have a nice day.
    -Simona, Community Moderator

Answers

  • BradDoell
    BradDoell Posts: 472 ✭✭
    edited March 15

    Good morning @jayroc123
    Are you able to use any other software that uses data like email, web browsers?
    There are three S22 phones that are officially supported :
    Galaxy S22 5G, S22+ 5G and Galaxy S22 Ultra 5G
    Source:

    https://fizz.ca/en/faq/compatible-devices

    Cheers,
    Brad

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 792 ✭✭
    edited March 15

    @jayroc123 said:
    I recently signed up for Fizz and am a little frustrated that I can't send photos. I did the whole APN settings walkthrough tutorial and manually did it through the settings on my phone and it still says not sent. touch to retry. I've tried a few different messaging apps. Anything else I can do?

    Your question is a bit vague. How do you want to send the photos?

    • Email
    • Whatsapp (or similar messenger)
    • Upload to social media app
    • MMS
    • RCS
    • QuickShare
    • USB data cable

    It's hard to determine, what service exactly you are struggling with.

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,546 ✭✭
    edited March 15

    Hi, you can contact support via chat
    https://fizz.ca/en/support
    They can help you make sure apn is set up correctly and your device is registered to network.

  • G225 code IRSGE
    G225 code IRSGE Posts: 9,363 ✭✭

    @jayroc123 said:
    I recently signed up for Fizz and am a little frustrated that I can't send photos. I did the whole APN settings walkthrough tutorial and manually did it through the settings on my phone and it still says not sent. touch to retry. I've tried a few different messaging apps. Anything else I can do?

    have-you data for send photo ?

  • Rastin
    Rastin Posts: 1,149 ✭✭

    First off do you have a data plan or just calling and text. In order to send images through text you need data.

  • alexanderluo10890
    alexanderluo10890 Posts: 2,326 ✭✭

    Did you try with other phone?

This discussion has been closed.

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