I need to validate my ID, but chat is not working

Bazilio
Bazilio Posts: 2 ✭✭
in My Mobile

I want to transfer my eSim to a new phone, but the following message is displayed:

"Let’s make sure it’s really you.
For security purposes, a Customer Service agent must validate your identity before your request to change your SIM card can be processed."

however, when I try to access the chat to solve this, the chat doesn't open/doesn't work.

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,897 ✭✭
    edited March 6

    @Bazilio said:
    I want to transfer my eSim to a new phone, but the following message is displayed:

    "Let’s make sure it’s really you.
    For security purposes, a Customer Service agent must validate your identity before your request to change your SIM card can be processed."

    however, when I try to access the chat to solve this, the chat doesn't open/doesn't work.

    Clear your browser cache
    Try a private browsing mode
    Disable your VPN if you are using one

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,362 ✭✭

    You can also send a private message to Whizz on forum if the chat doesn't work.

  • BradDoell
    BradDoell Posts: 465 ✭✭

    Good morning @Bazilio
    Try initiating a chat this way.
    Log into your account
    Tap on help
    Tap on support
    Go to the bottom of the page and start the chat there.

    Cheers,
    Brad

    P.s. the handle for Whizz is @Whizz to get their attention on this forum

  • Whizz
    Whizz Posts: 27,416 admin

    Hello Bazilio,
    Thank you for describing your situation to us.
    I have verified your Fizz member account and I can see that you managed to contact us privately and the SIM was changed.
    For this type of request, real-time assistance is required so you must contact us via chat by using this link: https://fizz.ca/en/support.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.

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