I need to validate my ID, but chat is not working

Bazilio
Bazilio Posts: 2 ✭✭
in My Mobile

I want to transfer my eSim to a new phone, but the following message is displayed:

"Let’s make sure it’s really you.
For security purposes, a Customer Service agent must validate your identity before your request to change your SIM card can be processed."

however, when I try to access the chat to solve this, the chat doesn't open/doesn't work.

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,609 ✭✭
    edited March 6

    @Bazilio said:
    I want to transfer my eSim to a new phone, but the following message is displayed:

    "Let’s make sure it’s really you.
    For security purposes, a Customer Service agent must validate your identity before your request to change your SIM card can be processed."

    however, when I try to access the chat to solve this, the chat doesn't open/doesn't work.

    Clear your browser cache
    Try a private browsing mode
    Disable your VPN if you are using one

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,155 ✭✭

    You can also send a private message to Whizz on forum if the chat doesn't work.

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