How do your rate Fizz service ?
Had no technical issues at all in all those years.
Now I lost internet service almost a week ago and nobdoy care at Fizz service. THe opened ticket has been ignored and do not evolve and all the agents can say is be patient, your ticket is open. No forecast or detailed status available. This is a joke, nobody that need internet for work can sustain such lack of service.
On a scale of 1 to 10... it is zero .
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I've noticed tickets take forever and usually aren't resolved, luckily I don't really have any service disruptions so it's not that bad.
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I only have fizz mobile service
I m in Ontario
So far very good0 -
@zvoyageur said:
Long time internet & phone customer with many referrals.Had no technical issues at all in all those years.
Now I lost internet service almost a week ago and nobdoy care at Fizz service. THe opened ticket has been ignored and do not evolve and all the agents can say is be patient, your ticket is open. No forecast or detailed status available. This is a joke, nobody that need internet for work can sustain such lack of service.
On a scale of 1 to 10... it is zero .
You can send a private message to @Whizz so he can help you solve your problem.
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@LoveToronto16 said:
I only have fizz mobile service
I m in Ontario
So far very goodSame. Just wish I could find a way to get more people to use my referral code
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Support was good the one time I need it
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7/10… good speed, just not so well (MS). I wish that if you selected province only plan, it was actually the whole province and not just the local area.
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@Use_code_VGTIB said:
I've noticed tickets take forever and usually aren't resolved, luckily I don't really have any service disruptions so it's not that bad.My ticket was resolved in a few days but maybe I was lucky and it wasn't service related.
I don't know if Fizz owns the lines or rents them.
If they rent them, they at the mercy of someone else (Bell, Rogers?).0 -
@zvoyageur said:
Long time internet & phone customer with many referrals.Had no technical issues at all in all those years.
Now I lost internet service almost a week ago and nobdoy care at Fizz service. THe opened ticket has been ignored and do not evolve and all the agents can say is be patient, your ticket is open. No forecast or detailed status available. This is a joke, nobody that need internet for work can sustain such lack of service.
On a scale of 1 to 10... it is zero .
That is so frustrating! I am a new mobile customer and haven’t had any major problems in the last few months.
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I hope this gets resolved for you soon.
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@popfizz said:
Same. Just wish I could find a way to get more people to use my referral codeI suggest that you have a chat with Fizz support, and request that your forum username be changed from @popfizz to @popfizz_12345, where 12345 is your referral code. I plan to change my username soon.
Also, are you looking for referral credits, extra GBs or both? I find it easier to get and give GBs, but I know that referral credits can help a lot.
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Fizz Mobile is going okay for me. I have the $19/month plan (plus tax) for provincial calling and 25 GB of mobile Internet. While it's missing a few features compared to other carriers, I prefer that plan over the competition, which includes fewer GBs and tends to increase prices over time.
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@LoveToronto16 said:
I only have fizz mobile service
I m in Ontario
So far very goodSame here, but in Quebec.
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It's been good in BC too. Some areas the coverage isn't great but I've has issues with my previous providers too. No issues so far but I've only been with fizz a couple months.
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@BabySpiceFan said:
@popfizz said:
Same. Just wish I could find a way to get more people to use my referral codeI suggest that you have a chat with Fizz support, and request that your forum username be changed from @popfizz to @popfizz_12345, where 12345 is your referral code. I plan to change my username soon.
Good idea! I went ahead and messaged Fizz support to add my referral code to my forum username.
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Hello zvoyageur,
Sorry to hear about the issue.
I verified your modem`s signals and it appears that the correct one was provisioned as there was an issue with the old modem , after it got replaced - the replace order got stuck in the system.
As the situation was remedied I kindly invite you to unplug the modem from the power outlet for about 15 seconds then plug it back it ( basically rebooting the modem as shown here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do )
If the service is still not working, please reach our customer service on chat for further investigations.
We apologize for any issues caused in the meantime!
Have a good day,
Raul, Community Moderator0 -
I signed up for the $20/month plan (plus tax) for 25 GB of data only in Canada and the USA. I also have a 500 MB monthly bonus for Canada, which will become 750 MB soon. It's a good secondary plan to use with a tablet or modem! If I need to make phone calls to Canada or the USA, they cost 10¢/minute, or just 5¢ with the $3 add-on for 60 minutes.
I'm glad that prices have become more competitive in recent years. Fizz also has free months of service with refer-a-friend, plus data gifting and the rewards program. It's working out very well for me.
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