How do your rate Fizz service ?

zvoyageur
zvoyageur Posts: 4 ✭
in Break Room
Long time internet & phone customer with many referrals.

Had no technical issues at all in all those years.

Now I lost internet service almost a week ago and nobdoy care at Fizz service. THe opened ticket has been ignored and do not evolve and all the agents can say is be patient, your ticket is open. No forecast or detailed status available. This is a joke, nobody that need internet for work can sustain such lack of service.

On a scale of 1 to 10... it is zero .

Comments

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,116 ✭✭

    I've noticed tickets take forever and usually aren't resolved, luckily I don't really have any service disruptions so it's not that bad.

  • LoveToronto16
    LoveToronto16 Posts: 123 ✭✭

    I only have fizz mobile service
    I m in Ontario
    So far very good

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,534 ✭✭
    edited 6:19PM

    @zvoyageur said:
    Long time internet & phone customer with many referrals.

    Had no technical issues at all in all those years.

    Now I lost internet service almost a week ago and nobdoy care at Fizz service. THe opened ticket has been ignored and do not evolve and all the agents can say is be patient, your ticket is open. No forecast or detailed status available. This is a joke, nobody that need internet for work can sustain such lack of service.

    On a scale of 1 to 10... it is zero .

    You can send a private message to @Whizz so he can help you solve your problem.

  • popfizz
    popfizz Posts: 1,292 ✭✭

    @LoveToronto16 said:
    I only have fizz mobile service
    I m in Ontario
    So far very good

    Same. Just wish I could find a way to get more people to use my referral code :D

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,949 ✭✭

    Support was good the one time I need it

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