Internet connection not available despite unplugging and restarting?

zrzarah
zrzarah Posts: 2 ✭✭
in Internet

Around the last extra cold spell weekend, the power grid around my area had problems leading to the internet being down. It’s down again today. However, nowhere on the website is this information announced and neither do the customer service agents usually know. How long will the connection be gone this time?

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 8,808 ✭✭
    edited February 21

    @zrzarah said:
    Around the last extra cold spell weekend, the power grid around my area had problems leading to the internet being down. It’s down again today. However, nowhere on the website is this information announced and neither do the customer service agents usually know. How long will the connection be gone this time?

    Contact support to have them check if your signal meets the standards
    https://fizz.ca/en/support

  • Mike RZMAX
    Mike RZMAX Posts: 8,480 ✭✭

    Contact support
    https://fizz.ca/en/support

  • alexanderluo10890
    alexanderluo10890 Posts: 2,204 ✭✭

    Check the signal in the app and reboot the modem. If still not working, contact https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 27,368 admin

    Hello zrzarah,
    Thank you for posting on our forum.
    I can see that you managed to contact us and one of my colleagues informed you about the situation.
    In this case, I will close this thread.
    I hope you have a pleasant day!
    -Mihai, Community Moderator

This discussion has been closed.

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