Where my data 3.5GB?

magicalex
magicalex Posts: 21 ✭✭
in My Mobile

Hello,
I''ve cumulated my datas month after month over 3.5GB
All a sudden , my datas diseappear, I work from home
i use my WIFI
I've already raised my concern without any response
how can i get it back and escalate ?
Thanks
Alex

Best Answer

  • Whizz
    Whizz Posts: 27,176 admin
    Answer ✓

    Hello @magicalex ,

    We are sorry for the issue encountered.

    You can check your data usage on your Fizz account, under My plans, Usage, Daily usage.

    Some applications, native or not, can use your mobile data in the background. You can also check your mobile data usage directly via your phone.

    I kindly inform you that under your rewarding program, you have many perks of data received as a gift from Fizz that can be used until your monthly cycle renews.

    You can find them under My benefizz, My rewards, My perks.

    Please consult our FAQ too:https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

    Thank you for your kind understanding.

    Have a nice day!

    -Simona, Community Moderator

Answers

  • makejopa
    makejopa Posts: 167 ✭✭

    Data rolls over for two months maximum. It may be that some of the data you lost is older than that. For example, if you accumulated data in January, you have until March to use it and then it is lost.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,994 ✭✭

    Did you turn off data at home? Maybe you use data when the wifi not covered in your home.

This discussion has been closed.

Categories