website/plans

bjlockie
bjlockie Posts: 428 ✭✭
in My Mobile

The website says "5G cell phone plans
Jump on our 25 GB plan." but the 25GB plan Ontario is 4G.

Answers

  • SuperFrizz 5CQ2W
    SuperFrizz 5CQ2W Posts: 2,152 ✭✭

    @bjlockie said:
    The website says "5G cell phone plans
    Jump on our 25 GB plan." but the 25GB plan Ontario is 4G.

    You should contact support or whizz

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 1,079 ✭✭
    edited February 7

    The text probably wasn't updated when the plans pricing changed.

  • Mike RZMAX
    Mike RZMAX Posts: 8,341 ✭✭
    edited February 7

    @bjlockie said:
    The website says "5G cell phone plans
    Jump on our 25 GB plan." but the 25GB plan Ontario is 4G.

    It's probably a display problem
    Contact support
    https://fizz.ca/en/support

  • makejopa
    makejopa Posts: 286 ✭✭

    You are correct. For Ontario, you need to buy the $35 plan to get 5G. The advertisement is confusing.

  • LoveToronto16
    LoveToronto16 Posts: 119 ✭✭

    Did anyone contact customer service if yes what was the response?

  • Shadow20002
    Shadow20002 Posts: 58 ✭✭

    I notice recently that Fizz change constantly their prices.

  • doobyadeeb
    doobyadeeb Posts: 501 ✭✭

    Yeah they change their prices a little faster than they change their ads / writing sometjmes lol so some things get missed, but 5G with fizz is very new in general

  • Charrylee
    Charrylee Posts: 319 ✭✭

    They didn't update the website correctly.

  • Whizz
    Whizz Posts: 27,248 admin

    Hello bjlockie,

    Thank you for reaching out about our 5G plans.

    To clarify, our 5G plans start with plans that include at least 35 GB of data. This has not changed.
    The advertisement you saw highlights the 25 GB plan currently available in Ontario, as this is a new promotional offer, but it does not state that the 25 GB plan includes 5G access.

    At the moment, 5G coverage is not available throughout all of Ontario. After checking your address, we can confirm that you are currently located in an area covered by 4G rather than 5G.

    We invite you to consult our coverage map for more details here: https://fizz.ca/en/coverage

    We apologize if the advertisement may have caused any confusion. We hope this explanation helps clarify the situation.

    If you have any further questions, please don’t hesitate to contact us via live chat here:
    https://fizz.ca/en/support

    We’re always happy to help 😊
    Thank you for understanding! 

    Have a good day! 
    -Alexandra, Community Moderator

This discussion has been closed.

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