The floor is yours!
Comments
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@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
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@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
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@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
Thank you for sharing!
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@Mike RZMAX said:
@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
Thank you for sharing!
Well, I thought it could show how things can "feel" better, but actually be worst.
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@Sébastien_C said:
@shogun said:
@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.totally agree, chatting takes too much time
I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.
You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.
Thanks for the info.
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@BeakBird said:
Thanks for the info.No problem.
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