The floor is yours!

@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.

totally agree, chatting takes too much time

@shogun said:

@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.

totally agree, chatting takes too much time

I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

@Mike RZMAX said:

@Sébastien_C said:

@shogun said:

@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.

totally agree, chatting takes too much time

I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

Thank you for sharing!

Well, I thought it could show how things can "feel" better, but actually be worst.

@BeakBird said:
Thanks for the info.

No problem.

@shogun said:

@Sébastien_C said:

@shogun said:

@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.

totally agree, chatting takes too much time

I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

I finally understand why the agents are not professional nowadays in Canada

They are not necessarily in Canada.
They could be pretty much anywhere on the planet that has network connectivity.

Tech support is ok for an online provider.

I love fizz
Free data plus data rollover

@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

Good suggestion.

@makejopa said:

@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

Great idea!

thanks hope they eventually implement it

Yes thank you

@fizzypops said:
Will we ever get internet and TV in BC? WiFi calling would be nice.

Only Fizz knows..

@catostrichpeaceful said:
Improve customer support response time. Fizz should establish proper support procedure and expectation. For example, for non-urgent issues, support can follow up by next business days. Support can then prioritize more urgent issues in the chat.
Offer Wi-Fi Calling since we now have VoLTE

it's 2026 and still no wifi calling lol

> @IAMMA said:
> It is true that technical support is definitely a weak component of Fizz.

As a tech-savvy person I'm very happy and pleased to have a less expensive plan and do some troubleshooting myself

Customer service is appalling.

Short story,

Day 1 AM = Had intermittent service, appointement with tech, conclusion modem need to be changed, replace the modem, new modem does not come on line with FIzz. Technicien leave saying it will take 1-2hrs. and close the ticket
Day 1 PM - Chat customer Support again recommend to wait until next morning
Day 2 AM - No service, Customer service open a new ticket.
Day 3 AM No progress, Chat agemt say be patient your ticket is open. No progress on ticket
Day 3 PM Follow up , Customer agent ask again for the 2nd time for a picture of the modem label with serial number.
Day 4 Chat agent say to be patient. No progress on ticket, nobody looked at it since it was opened
Day 4 Complaint form filled, same time of robot response to be paitent
Day 5 Same story still no progress on Day 2 ticket


Fizz need to up its customer service game and learn to communicate with customer. Without an outlook for service restoration I am looking at alternative supplier

For those who suggested that the Fizz wallet should be used to pay for monthly fees, that's a good idea.

I'd like to see Fizz sell top-up cards at Circle K, Couche-Tard and other Fizz SIM retailers. Freedom Mobile sells top-up cards, and Vidéotron owns Freedom, so it should make sense to sell Fizz top-ups wherever Freedom ones are sold, or at least wherever Fizz SIMs are sold. Not everyone wants to auto-pay with credit and debit cards. If Fizz can sell top-ups, with similar operating costs, then this can help Fizz expand with a convenient way to pay.

More secure is apps, Email is more secure than SMS but it's so-so, let's say.