The floor is yours!

@IAMMA said:
It is true that technical support is definitely a weak component of Fizz.

I fully agree!!

@Sébastien_C said:

@shogun said:

@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.

totally agree, chatting takes too much time

I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

Thank you for sharing!

@Sébastien_C said:

@shogun said:

@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.

totally agree, chatting takes too much time

I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

Thanks for the info.

@Sébastien_C said:

@shogun said:

@Andrei_ref_R7VK1 said:
Technical support is definitely a week point for Fizz.

totally agree, chatting takes too much time

I've worked at a company that had their own call center for customer support and they were using agents to answer phone calls only to relay their questions to a "level 2" agent via chat.

You'd reach a real person thinking he/she could help you, but in reality you were talking to an unqualified person who could just transcript you request to someone else via chat. You'd be better off chatting with that last guy by yourself.

I finally understand why the agents are not professional nowadays in Canada

I would love better tech support

What we need is Apple Watch plans, or plans that are supported by Apple Watch even if they're not marketed as such. No reason we should have to go to a "larger" or "main" provider for this.

Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

Great idea!

@BeakBird said:

@doobyadeeb said:
Also! Money in our fizz wallets should be able to be applied to our monthly phone or internet bills. No reason why that money should be for extras only, making the money completely useless if you're an internet only client

Good suggestion.

thank you