Adds-on For Calling to Iran

Ali1997
Ali1997 Posts: 14 ✭✭
edited January 13 in My Mobile

I purchased an add-on last week for calling Iran and paid $10 for 60 minutes. However, due to the situation, I was unable to speak with my family. Today, I received a text saying that I need to purchase an add-on to make calls, which is confusing because I was not able to use the minutes at all, and now it appears the add-on has expired.

Please let me know what went wrong and how this can be resolved.

Answers

  • Whizz
    Whizz Posts: 27,053 admin

    Hello Ali1997,

    I am sorry to hear about that.

    I have verified the account and the add-on did not expire, it is active for  51 more days, however, it appears that the add-ons was consumed. You have no available minutes left to make a call. 

    Please purchase another add on for international calls to Iran by going to My plans > Manage plan > Extras > Add on. They will be active immediately. You can see more details here : https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    If you need further assistance, please get in contact with our support agents here: https://fizz.ca/en/support

    Thank you for understanding!
    Have a good day! 
    -Alexandra, Community Moderator

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