Chat
Why isn't anyone answering in the Chat section? I didn't have any trouble chatting with someone yesterday night.
Best Answer
-
Hello @Liliana_3565
Thank you for letting us know about this situation.
I want to inform you that we had some periods in the last few days with a lot of requests through our live chat. This is why it took a longer time than expected to receive a reply.
However, I verified your conversation and I can see that you managed to receive the appropriate assistance in the meantime.
Thank you for your patience and understanding.
Have a good one!
-Vlad, Community Moderator0
Answers
-
The chat support is only available 8AM to 1AM EST. Were you out of these hours perhaps?
0 -
@Jayt said:
The chat support is only available 8AM to 1AM EST. Were you out of these hours perhaps?This is not true.
0 -
@Celine_CodeAU1GF said:
@Jayt said:
The chat support is only available 8AM to 1AM EST. Were you out of these hours perhaps?This is not true.
It's literally what Fizz support page says here https://fizz.ca/en/support
0 -
@Liliana_3565 said:
Why isn't anyone answering in the Chat section? I didn't have any trouble chatting with someone yesterday night.You can try messaging Whizz on forum with a private message.
0 -
Chat work great with private mode of your browser.
0 -
Maybe they're busy. You can just leave message, they'll fix easy issues themselves if they can.
0
