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Liliana_3565
Liliana_3565 Posts: 3 ✭✭
edited January 12 in My Mobile

Why isn't anyone answering in the Chat section? I didn't have any trouble chatting with someone yesterday night.

Best Answer

  • Whizz
    Whizz Posts: 27,003 admin
    Answer ✓

    Hello @Liliana_3565

    Thank you for letting us know about this situation.

    I want to inform you that we had some periods in the last few days with a lot of requests through our live chat. This is why it took a longer time than expected to receive a reply.

    However, I verified your conversation and I can see that you managed to receive the appropriate assistance in the meantime.

    Thank you for your patience and understanding.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Jayt
    Jayt Posts: 230 ✭✭

    The chat support is only available 8AM to 1AM EST. Were you out of these hours perhaps?

  • Celine_CodeAU1GF
    Celine_CodeAU1GF Posts: 689 ✭✭

    @Jayt said:
    The chat support is only available 8AM to 1AM EST. Were you out of these hours perhaps?

    This is not true.

  • Jayt
    Jayt Posts: 230 ✭✭

    @Celine_CodeAU1GF said:

    @Jayt said:
    The chat support is only available 8AM to 1AM EST. Were you out of these hours perhaps?

    This is not true.

    It's literally what Fizz support page says here https://fizz.ca/en/support

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 653 ✭✭

    @Liliana_3565 said:
    Why isn't anyone answering in the Chat section? I didn't have any trouble chatting with someone yesterday night.

    You can try messaging Whizz on forum with a private message.

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,630 ✭✭

    Chat work great with private mode of your browser.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,823 ✭✭

    Maybe they're busy. You can just leave message, they'll fix easy issues themselves if they can.

  • BeakBird
    BeakBird Posts: 5,544 ✭✭

    You can try sending a PM to @Whizz .

This discussion has been closed.

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