Request an eSIM not completing

lkarnis
lkarnis Posts: 3 ✭✭
edited January 6 in My Mobile

I am trying to get a new eSIM issued for my new phone. I have gone to My Plans -> Select My Plan -> Manage My Plan -> Request an eSIM -> Verify my address -> Input my CC details.
Then I get stuck. I click next and the screen just refreshes. No sign that anything has actually happened.
When I go back to My Plans -> Manage My Plan, I look through all of the options / links but there is no option to get my eSIM.
I made this request last Friday and have received no reply. Making it again today hoping to get some support.
Thanks in advance for your assistance

Best Answer

  • Whizz
    Whizz Posts: 27,030 admin
    Answer ✓

    Hello @lkarnis ,

    We are sorry for the issue encountered.
    Verifying your account, I notice that a ticket is escalated for our technical team to investigate further and solve it.
    You will be informed by email about the resolution.
    Also you can follow the progress under My settings, My tickets.
    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

Answers

  • Promo_code_RBAAN
    Promo_code_RBAAN Posts: 719 ✭✭

    Hi,
    You can try using private browsing and disabling browser add-ons, some people report it helps with website issues.

  • Mike RZMAX
    Mike RZMAX Posts: 7,939 ✭✭

    @lkarnis said:
    I am trying to get a new eSIM issued for my new phone. I have gone to My Plans -> Select My Plan -> Manage My Plan -> Request an eSIM -> Verify my address -> Input my CC details.
    Then I get stuck. I click next and the screen just refreshes. No sign that anything has actually happened.
    When I go back to My Plans -> Manage My Plan, I look through all of the options / links but there is no option to get my eSIM.
    I made this request last Friday and have received no reply. Making it again today hoping to get some support.
    Thanks in advance for your assistance

    Clear your browser cache
    Try a private browsing mode
    DIsable your VPN if you are using

  • lkarnis
    lkarnis Posts: 3 ✭✭

    Tried all of the above and am not using a VPN and - I can't get past step 4.
    I'm currently working with a member of your support team. Hopefully they can resolve the issue.

  • lkarnis
    lkarnis Posts: 3 ✭✭

    I've tried this both with Firefox and Chrome with no success.
    Hopefully your support person can help.

This discussion has been closed.

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