my qr code for esim is not scannable , there is no data !

yassin11223
yassin11223 Posts: 2 ✭✭
edited January 2 in My Mobile
my qr code for esim is not scannable , there is no data !

Best Answer

  • Whizz
    Whizz Posts: 26,979 admin
    Answer ✓

    Hello @yassin11223

    Thank you for letting us know about this situation.

    I want to inform you that a QR code for an eSIM can only be scanned once. In case you installed the eSIM and then deleted it, this issue is normal.

    I verified your account and I can see that in the meantime you complete a SIM change to a physical SIM card. In case you still want to use an eSIM, I want to inform you that you have the option to install it manually, without the QR code. You can find more details here: https://fizz.ca/en/faq/install-and-activate-esim

    In case you encounter any other issues please contact us directly from the support page here: https://fizz.ca/en/support

    Have a good one!
    -Vlad, Community Moderator

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