my qr code for esim is not scannable , there is no data !

yassin11223

my qr code for esim is not scannable , there is no data !

Whizz

Hello @yassin11223

Thank you for letting us know about this situation.

I want to inform you that a QR code for an eSIM can only be scanned once. In case you installed the eSIM and then deleted it, this issue is normal.

I verified your account and I can see that in the meantime you complete a SIM change to a physical SIM card. In case you still want to use an eSIM, I want to inform you that you have the option to install it manually, without the QR code. You can find more details here: https://fizz.ca/en/faq/install-and-activate-esim

In case you encounter any other issues please contact us directly from the support page here: https://fizz.ca/en/support

Have a good one!
-Vlad, Community Moderator

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You can contact support via chat https://fizz.ca/en/support