I bought travel pack for data already in Mexico. Why it does not work
I bought travel pack for data already in Mexico. Why it does not work
Packs activate in Canada worked. I added to wallzt and it seems working but travel pack shows 0 use in profile
Answers
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Ensure that you have data roaming turned on.
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Data roaming is on. It works now with wallet. Only travel package bought alreadu in wmexico does not
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It is on, and works with wallet pay ad you go
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Hello Sergiy B. #9886,
I have verified your Fizz member account and I can see that your data was not working because at the time when you opened this thread, the data Add-On was 0/1 GB of data, meaning that you used all the data of that travel Add-On and this is why you couldn't use data anymore.
I can see that you managed to purchase another 2 GB of data Travel Add-On to Mexico today and I can see you managed to use a bit of data until now.
So please use the chat bubble located in the lower right-hand corner of the Solution Hub pages if you encounter the issue again. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear in due time: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
I hope you have a pleasant day and happy holidays! ☃️❄️
-Mihai, Community Moderator0
