unable to transfer phone number
Hi,
I am trying to transfer my friend's phone number from Public Mobile to Fizz.
However, I am having issues with the "next" button during the process
After entering the phone number, the "next" button is still "grey" color. I cannot go to the next step.
I already tried a different browser and cleared your cache.....
Answers
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Hi @spaghetti
Have you tried all the steps here?
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
If after following the steps you are still having trouble, start a support chat with Fizz.
Cheers,
Brad0 -
Hi,
I am stuck at the step 2.
I am unable to click on the 'next' button after entering the phone number I want to transfer.
Maybe because it's Public Mobile cellphone number, so I tried to enter my other Rogers cellphone number. I also tried a different browser, my cellphone, cleared the cache, used the incognito mode... etc...
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Hi, you can contact support via chat at
https://fizz.ca/en/support0 -
problem solved. Thanks for the help.
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Glad you fix the issue.
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