unable to transfer phone number

spaghetti

Hi,

I am trying to transfer my friend's phone number from Public Mobile to Fizz.

However, I am having issues with the "next" button during the process

After entering the phone number, the "next" button is still "grey" color. I cannot go to the next step.

I already tried a different browser and cleared your cache.....

BradDoell

Hi @spaghetti
Have you tried all the steps here?
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
If after following the steps you are still having trouble, start a support chat with Fizz.
Cheers,
Brad

spaghetti

Hi,

I am stuck at the step 2.

I am unable to click on the 'next' button after entering the phone number I want to transfer.

Maybe because it's Public Mobile cellphone number, so I tried to enter my other Rogers cellphone number. I also tried a different browser, my cellphone, cleared the cache, used the incognito mode... etc...

PotatoStarch

Hi, you can contact support via chat at
https://fizz.ca/en/support

spaghetti

problem solved. Thanks for the help.

alexanderluo10890

Glad you fix the issue.