I can only receive text but can not send

jannyoak
jannyoak Posts: 8 ✭
edited 2:34PM in My Mobile
iPhone11 with eSIM, new activation with unlimited call and text plan. I can only receive text but can not send. I've tried reset Network Setting, restart the phone. Still can not send text. Receiving and making calls work. only sending text does not work. Any idea?

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 8,294 ✭✭

    Hi have you data on your plan or activate gift ?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,760 ✭✭

    Please make sure that you have the right SMSC number in your settings

    https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages#8

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 589 ✭✭
    edited 9:55AM

    Aside from this,
    https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages,
    make sure you update to the most recent iOS version. Then, go to Settings->General->About. If you get a popup about a Carrier Settings Update, make sure to install it.
    Check the app "Messages" from Apple is installed and make it the default messaging app, Settings->Apps->Default Apps.
    Go to Settings->Apps->Messages and disable all of the following:

    • iMessage
    • RCS Messaging
    • MMS Messaging

    and see if you then can send a simple legacy text message, i.e. only English alphabet text characters, no pictures or any media other than English text.
    Once that works, you can work your way backwards to turn the fancy stuff back on one-by-one and see what breaks it.
    If it still won't work, contact Fizz.

  • BradDoell
    BradDoell Posts: 406 ✭✭

    good morning @jannyoak

    iPhone messages use data by default (blue messages) but can be sent as a text message (green message)
    Check your message settings to ensure the they are originating from your phone number and not an email address.
    The following is the Apple support web site on the topic.
    https://support.apple.com/en-ca/118433
    cheers,
    Brad

  • Whizz
    Whizz Posts: 26,744 admin

    Hello @jannyoak ,

    I am sorry for the issue encountered.

    Verifying your account, the mobile plan is active and functional.

    I invite you to reset the network settings, restart the phone and test to see if works.

    Also, please follow the manipulations that @MobileFizzer_VBMV6 shared in order to make it work.

    Please consult our FAQ too:https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    If the issue persists, please contact us by chat to help you further:https://fizz.ca/en/support

    We appreciate your cooperation.

    Have a good one!

    -Simona, Community Moderator

  • jannyoak
    jannyoak Posts: 8 ✭
    > @Andrei_ref_R7VK1 said:
    > Please make sure that you have the right SMSC number in your settings
    >
    > https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages#8

    iPhone11 and iOS 18.7.2. How to set SMSC number?
  • jannyoak
    jannyoak Posts: 8 ✭
    I can receive call and text message and I can call same contact. but can not send text message. send iMessage works though.
  • jannyoak
    jannyoak Posts: 8 ✭
    I can send text message when wifi or cellular data is on. But if no wifi and cellular data, I can not send text message.
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