Pending Activation HELP

jimbob2 · November 29

I went through the process of purchasing an esim and installing it on my iPhone. I got to the point where I was porting my number over from my old carrier, but I never received the text from my old carrier that would allow me to cancel my previous plan. I received an iOS notification saying that the esim was not activated and that I should contact Fizz. My account page on Fizz shows "pending activation". I have not received help from the chatbot. The chatbot said someone will be with me as soon as possible but I have not heard back. What are the next steps?

My phone still seems able to make calls and has data so I believe my old phone plan is still active.

Andrei_ref_R7VK1 · November 29

Did you initiate the activation process of the eSIM?

Follow this guide for more information:
https://fizz.ca/en/faq/install-and-activate-esim

Fizz_Code_FRERG · November 29

Something went wrong with porting, review this and contact support if nothing work https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

Whizz · November 29

Hello @jimbob2 ,

Thank you for your interest.
We are sorry for the inconvenience.
Verifying your account, the transfer was completed on November 28. Also you have managed to chat with one of our colleagues.
Meantime, I notice that you have transferred the line.
We regret your decision and respect it.
Please consult our FAQ too:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
Have a nice day!
-Simona, Community Moderator

Pending Activation HELP

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