issue with amazon firestick and tv app

brissp2
brissp2 Posts: 2 ✭
edited November 28 in Internet
i have installed the tv app on a amazon tv stick 4k and when i try to watch any channel i have a message contenu non disponible what can i do

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  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,760 ✭✭

    Please deactivate VPN if you have any.

  • Whizz
    Whizz Posts: 26,742 admin

    Hello brissp2 

    I am sorry to hear about the issue encountered.

    As mentioned by Mike RZMAX, the most important thing to check is to make sure that you device region is set to Canada. You can follow these steps: Sign in to your Amazon account linked to the Firestick > Accounts and Lists > Content and Devices > Preferences > Country/Region Settings > Change > Select “Canada”.

    Also, you can try to reinstall the application to check if the issue persists. In case you are still encountering the same situation, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support

    We appreciate your understanding.

    Have a good one!
    -Vlad, Community Moderator

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