issue with amazon firestick and tv app

brissp2

i have installed the tv app on a amazon tv stick 4k and when i try to watch any channel i have a message contenu non disponible what can i do

Mike RZMAX

@brissp2 said:
i have installed the tv app on a amazon tv stick 4k and when i try to watch any channel i have a message contenu non disponible what can i do

Check in your device settings that the region is set to Canada

See the following FAQs

https://fizz.ca/en/faq/i-cant-access-my-fizz-tv-content-what-do-i-do

https://fizz.ca/en/faq/troubleshooting-im-having-issues-my-fizz-tv-channels-what-do-i-do

Andrei_ref_R7VK1

Please deactivate VPN if you have any.

Whizz

Hello brissp2 

I am sorry to hear about the issue encountered.

As mentioned by Mike RZMAX, the most important thing to check is to make sure that you device region is set to Canada. You can follow these steps: Sign in to your Amazon account linked to the Firestick > Accounts and Lists > Content and Devices > Preferences > Country/Region Settings > Change > Select “Canada”.

Also, you can try to reinstall the application to check if the issue persists. In case you are still encountering the same situation, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support

We appreciate your understanding.

Have a good one!
-Vlad, Community Moderator