Refferal bonuses are missing after the site update

Andrei_ref_R7VK1
Andrei_ref_R7VK1 Posts: 11,940 ✭✭
edited December 4 in Your Fizz Account

My previous discussion was closed without a proper resolution

Best Answers

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭
    Answer ✓

    @Andrei_ref_R7VK1 said:
    Other users reported the same behavior

    https://forum.fizz.ca/fr/discussion/2665597/toutes-mes-primes-de-25-sont-disparu

    So don't close this as there is an issue currently on your site after today's maintenance.

    I’m the creator of this post and still have the problem, they have change the look (for a better style), but there a bug with the loading of the pages. The bug affect everyone, but I believe you have more chance to trigger the bug when you have more referral. If you refresh the page 5-10 times the referral will appear. It seem to be an async problem with the paging.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭
    Answer ✓

    @Whizz said:
    Hello @Andrei_ref_R7VK1 ,

    We verified your account again and the bonuses are available on our side.

    Please try to open the Fizz website with a new device if possible and check that you use an Incognito browsing mode ( the same goes to everyone in this thread ).

    If the issue persists, I suggest reaching our customer service on chat to everyone that has issues : https://fizz.ca/en/support

    ( As a heads- up Cloudflare appears to be not working, so the website and everything you might try to do now will not work - I suggest doing these steps after Cloudflare and everything else is back online )

    Have a good one,
    Raul, Community Moderator

    There a real problem with Fizz new referral page that was updated yesterday, the referral are not always loaded (the account is ok, its a display issue with the new page updated in production yesterday). Please open a ticket for the dev, we are many to have this problem since yesterday update (new page look for referral with filtering)

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭
    edited November 18

    @Whizz believe me that I tried to clean the cash, cookies, tried Incognito mode and other browsers already.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    Other users reported the same behavior

    https://forum.fizz.ca/fr/discussion/2665597/toutes-mes-primes-de-25-sont-disparu

    So don't close this as there is an issue currently on your site after today's maintenance.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    Black Friday starts early at Fizz... 🤭

  • Mark123_2024
    Mark123_2024 Posts: 8,790 ✭✭

    @Andrei_ref_R7VK1 said:
    Black Friday starts early at Fizz... 🤭

    Good joke!!!

  • Mark123_2024
    Mark123_2024 Posts: 8,790 ✭✭

    @Andrei_ref_R7VK1 said:
    My previous discussion was closed without a proper resolution

    You can try a refresh of the page. It worked for me

  • shogun
    shogun Posts: 195 ✭✭

    Mine is still there. However, my bonus were incorrectly deducted with the previous plan price.

  • GyslainH
    GyslainH Posts: 739 ✭✭

    Fizz website is in maintenance atm maybe it will be fixed there

  • GyslainH
    GyslainH Posts: 739 ✭✭
    edited November 18

    Mintenamce is over and the issue seems fixed !

  • GyslainH
    GyslainH Posts: 739 ✭✭

    I don't have any problem loading the pages

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    @Fizz_Code_FRERG said:

    @Andrei_ref_R7VK1 said:
    Other users reported the same behavior

    https://forum.fizz.ca/fr/discussion/2665597/toutes-mes-primes-de-25-sont-disparu

    So don't close this as there is an issue currently on your site after today's maintenance.

    I’m the creator of this post and still have the problem, they have change the look (for a better style), but there a bug with the loading of the pages. The bug affect everyone, but I believe you have more chance to trigger the bug when you have more referral. If you refresh the page 5-10 times the referral will appear. It seem to be an async problem with the paging.

    I have several plans in my account and there's no filter per plan. When I apply the existing filters nothing shows even after refreshing the page.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭

    @Andrei_ref_R7VK1 said:

    @Fizz_Code_FRERG said:

    @Andrei_ref_R7VK1 said:
    Other users reported the same behavior

    https://forum.fizz.ca/fr/discussion/2665597/toutes-mes-primes-de-25-sont-disparu

    So don't close this as there is an issue currently on your site after today's maintenance.

    I’m the creator of this post and still have the problem, they have change the look (for a better style), but there a bug with the loading of the pages. The bug affect everyone, but I believe you have more chance to trigger the bug when you have more referral. If you refresh the page 5-10 times the referral will appear. It seem to be an async problem with the paging.

    I have several plans in my account and there's no filter per plan. When I apply the existing filters nothing shows even after refreshing the page.

    I only have one plan, its buggy but after some refresh I can see the referral. Maybe there extra bug with more plans. I hope the support can open a ticket for the dev, because the new style add new bugs.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭

    @GyslainH said:
    Mintenamce is over and the issue seems fixed !

    Problem still there, but you said you have no referral, how can you say the ussue is fixed?

  • GyslainH
    GyslainH Posts: 739 ✭✭

    @Fizz_Code_FRERG said:

    @GyslainH said:
    Mintenamce is over and the issue seems fixed !

    Problem still there, but you said you have no referral, how can you say the ussue is fixed?

    Because my referrals from before I left fizz 3 years ago have all appeared back!

  • Whizz
    Whizz Posts: 26,787 admin

    Hello @Andrei_ref_R7VK1 ,

    We verified your account again and the bonuses are available on our side.

    Please try to open the Fizz website with a new device if possible and check that you use an Incognito browsing mode ( the same goes to everyone in this thread ).

    If the issue persists, I suggest reaching our customer service on chat to everyone that has issues : https://fizz.ca/en/support

    ( As a heads- up Cloudflare appears to be not working, so the website and everything you might try to do now will not work - I suggest doing these steps after Cloudflare and everything else is back online )

    Have a good one,
    Raul, Community Moderator

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 9,433 ✭✭

    @Fizz_Code_FRERG said:

    @Whizz said:
    Hello @Andrei_ref_R7VK1 ,

    We verified your account again and the bonuses are available on our side.

    Please try to open the Fizz website with a new device if possible and check that you use an Incognito browsing mode ( the same goes to everyone in this thread ).

    If the issue persists, I suggest reaching our customer service on chat to everyone that has issues : https://fizz.ca/en/support

    ( As a heads- up Cloudflare appears to be not working, so the website and everything you might try to do now will not work - I suggest doing these steps after Cloudflare and everything else is back online )

    Have a good one,
    Raul, Community Moderator

    There a real problem with Fizz new referral page that was updated yesterday, the referral are not always loaded (the account is ok, its a display issue with the new page updated in production yesterday). Please open a ticket for the dev, we are many to have this problem since yesterday update (new page look for referral with filtering)

    They opened a ticket yesterday after I spoke with Them

    Ticket #372589

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭

    @THORGAL CODE WT31T said:

    @Fizz_Code_FRERG said:

    @Whizz said:
    Hello @Andrei_ref_R7VK1 ,

    We verified your account again and the bonuses are available on our side.

    Please try to open the Fizz website with a new device if possible and check that you use an Incognito browsing mode ( the same goes to everyone in this thread ).

    If the issue persists, I suggest reaching our customer service on chat to everyone that has issues : https://fizz.ca/en/support

    ( As a heads- up Cloudflare appears to be not working, so the website and everything you might try to do now will not work - I suggest doing these steps after Cloudflare and everything else is back online )

    Have a good one,
    Raul, Community Moderator

    There a real problem with Fizz new referral page that was updated yesterday, the referral are not always loaded (the account is ok, its a display issue with the new page updated in production yesterday). Please open a ticket for the dev, we are many to have this problem since yesterday update (new page look for referral with filtering)

    They opened a ticket yesterday after I spoke with Them

    Ticket #372589

    Thanks for the info, hope they can fix it

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭
    edited November 18

    @Whizz said:
    Hello @Andrei_ref_R7VK1 ,

    We verified your account again and the bonuses are available on our side.

    Please try to open the Fizz website with a new device if possible and check that you use an Incognito browsing mode ( the same goes to everyone in this thread ).

    If the issue persists, I suggest reaching our customer service on chat to everyone that has issues : https://fizz.ca/en/support

    ( As a heads- up Cloudflare appears to be not working, so the website and everything you might try to do now will not work - I suggest doing these steps after Cloudflare and everything else is back online )

    Have a good one,
    Raul, Community Moderator

    I have several plans on my account and there is no filter to apply for a plan. There is always a message that I don't have any refferals on any applied filter.

    Believe me that I have already tried all the steps you have provided and it doesn't help.

    I reached out to customer support yesterday and the agent was clueless and refused to open a ticket and present himself.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    @Fizz_Code_FRERG said:

    @Whizz said:
    Hello @Andrei_ref_R7VK1 ,

    We verified your account again and the bonuses are available on our side.

    Please try to open the Fizz website with a new device if possible and check that you use an Incognito browsing mode ( the same goes to everyone in this thread ).

    If the issue persists, I suggest reaching our customer service on chat to everyone that has issues : https://fizz.ca/en/support

    ( As a heads- up Cloudflare appears to be not working, so the website and everything you might try to do now will not work - I suggest doing these steps after Cloudflare and everything else is back online )

    Have a good one,
    Raul, Community Moderator

    There a real problem with Fizz new referral page that was updated yesterday, the referral are not always loaded (the account is ok, its a display issue with the new page updated in production yesterday). Please open a ticket for the dev, we are many to have this problem since yesterday update (new page look for referral with filtering)

    Totally agree.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,613 ✭✭

    @Fizz_Code_FRERG you can uplaod a screenshot to let them understand the issue.

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 9,433 ✭✭

    @alexanderluo10890 said:
    @Fizz_Code_FRERG you can uplaod a screenshot to let them understand the issue.

    Yes, I do that me too

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    @alexanderluo10890 said:
    @Fizz_Code_FRERG you can uplaod a screenshot to let them understand the issue.

    I provided them all the information including the screenshots, but the agent was super unexpirenced and didn't want to open a ticket. He was asking me to provide emails, phone numbers of my refferals 🤦🏻.

    There is, of course, a bug, but Fizz doesn’t want to admit it.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭

    @Andrei_ref_R7VK1 said:

    @alexanderluo10890 said:
    @Fizz_Code_FRERG you can uplaod a screenshot to let them understand the issue.

    I provided them all the information including the screenshots, but the agent was super unexpirenced and didn't want to open a ticket. He was asking me to provide emails, phone numbers of my refferals 🤦🏻.

    There is, of course, a bug, but Fizz doesn’t want to admit it.

    Probably a display issue and more frequent because of your multiple plan, more people will report the new problem. You can use the transaction/payment history to track the actual balance until they fix it. Good luck

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    Got an email from Fizz where they acknowledged that the issue is indeed happening.

    At least some progress and not just standard canned response like "clean the cookies, cash, try Incognito mode, another browser, another device etc."

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭

    @Andrei_ref_R7VK1 said:
    Got an email from Fizz where they acknowledged that the issue is indeed happening.

    At least some progress and not just standard canned response like "clean the cookies, cash, try Incognito mode, another browser, another device etc."

    Good news, thanks for the update. And nice to see they acknowledged kinda fast.

  • Bois_3ISKD
    Bois_3ISKD Posts: 7,612 ✭✭

    It always works well for me

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 9,433 ✭✭

    @Andrei_ref_R7VK1 said:
    Got an email from Fizz where they acknowledged that the issue is indeed happening.

    At least some progress and not just standard canned response like "clean the cookies, cash, try Incognito mode, another browser, another device etc."

    Great progression with that

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    @THORGAL CODE WT31T said:

    @Andrei_ref_R7VK1 said:
    Got an email from Fizz where they acknowledged that the issue is indeed happening.

    At least some progress and not just standard canned response like "clean the cookies, cash, try Incognito mode, another browser, another device etc."

    Great progression with that

    Unfortunately no progress so far.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 1,432 ✭✭

    @Andrei_ref_R7VK1 said:

    @THORGAL CODE WT31T said:

    @Andrei_ref_R7VK1 said:
    Got an email from Fizz where they acknowledged that the issue is indeed happening.

    At least some progress and not just standard canned response like "clean the cookies, cash, try Incognito mode, another browser, another device etc."

    Great progression with that

    Unfortunately no progress so far.

    Probably low priority bug since only display and you have workaround (not ideal)

  • alexanderluo10890
    alexanderluo10890 Posts: 1,613 ✭✭

    @Andrei_ref_R7VK1 said:
    @Whizz believe me that I tried to clean the cash, cookies, tried Incognito mode and other browsers already.

    You don't need clean the cash, otherwise you'll loose everthing.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    @alexanderluo10890 said:

    @Andrei_ref_R7VK1 said:
    @Whizz believe me that I tried to clean the cash, cookies, tried Incognito mode and other browsers already.

    You don't need clean the cash, otherwise you'll loose everthing.

    Even clearing it doesn't help and I am not alone, so it's definitely a bug on Fizz site.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    Does anyone have any news? I haven't had any updates on my ticket at all.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    10 days since they opened a ticket for me, no news and no progress so far 😔.

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 9,433 ✭✭

    No, not at all, my ticket is still open too

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    @THORGAL CODE WT31T said:
    No, not at all, my ticket is still open too

    Yeah, looks like not a simple fix

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 11,940 ✭✭

    @Whizz can we have an update on the this? Almost 3 weeks multiple users have the issue with the new layout of the refferal bonus page and there's silence from your side. What was the purpose of this change, to bring new issues? If there are some issues right after the update, it should be rolled back ASAP.

    PS.
    Please don't reply with your standard canned response like "clear the cash, cookies and try in Incognito mode". It doesn't help.

  • Whizz
    Whizz Posts: 26,787 admin

    Hello @Andrei_ref_R7VK1,

    Our technical team is actively investigating the situation that was reported.
    You and the other users who have contacted us about this issue will receive an email as soon as a fix is available.

    If anyone would like more information about their specific case, please reach out to our customer service team in private.

    Also, if others are experiencing the same visual issue, we encourage you to contact our customer service team privately so we can assist you and, if needed, create a ticket to have your account reviewed as well.

    We’ll be closing this post for now, as any further support will need to be handled privately.

    Wishing you a wonderful day!
    -Eugen, Community Moderator

This discussion has been closed.

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