Can payment method be removed.
Answers
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@Oxitora said:
Have an account that we no longer need that keeps on renewing. Have tried to remove the credit card on file but unable to do because it asks for a replacement payment method first. No what are we to do?Contact support
https://fizz.ca/en/supportSee FAQ following
https://forum.fizz.ca/en/discussion/1868537/how-do-i-close-my-account0 -
You can ask support to delete the account or remove payment method, not possible do to it yourself.
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@Oxitora said:
Have an account that we no longer need that keeps on renewing. Have tried to remove the credit card on file but unable to do because it asks for a replacement payment method first. No what are we to do?You can read more info here https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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Hello @Oxitora ,
I have verified your Fizz account and I notice there is an active plan attached to it. Because of that you are not able to delete the card.
First of all you have to unsubscribe, under My plans, Manage, Unsubscribe.
Once the order is effective, you will be able to delete the payment method.
Please consult our FAQ too:https://fizz.ca/en/faq/unsubscribe
Thank you for your kind understanding.
Have a nice day!
-Simona, Community Moderator
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