Unable to change my phone plan
I have been with Fizz less than a year but I encountered this issue for the 8th times already... I change my plan at the middle of the payment cycle and I also received the email confirmation of that. What's going on Fizz? I already reported the same issue last month, I can't believe it's still not fixed. Anyone have the same issue?
Answers
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There are quite a few posts mentioning the same issue, unfortunately I don't think there's any fix to this, you'll have to either try again or contact support via chat
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Contact support they are the only one who can help
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@Jessica_Cheng said:
I have been with Fizz less than a year but I encountered this issue for the 8th times already... I change my plan at the middle of the payment cycle and I also received the email confirmation of that. What's going on Fizz? I already reported the same issue last month, I can't believe it's still not fixed. Anyone have the same issue?You are not alone, if you contact support by chat from your account they can help you and probably give you a month free for the trouble
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Hello Jessica_Cheng ,
Sorry to hear about the issue.
I verified your account and it appears that yes, the plan change was cancelled but I don`t have exact details on what happened.
At this point I have taken the necessary action of escalating the situation to our technical team for further investigations.
You will be contacted back via e-mail in the shortest time possible once we receive their feedback.
Apologies for the inconvenience caused.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Apologies for the inconvenience caused.
Have a good day,
Raul, Community Moderator0
