Internet pending activation
On my Fizz account I saw it said 'Pending Activation', however I have no button to press to activate it. I spoke with support twice who opened a ticket. They claimed they have no way to activate it on their side.
However, it's been roughly 24 hours with no news. Is there a way to activate my internet? Normally I wouldn't be impatient but I work from home and using my phone to hotspot is using a lot of data.
Answers
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@Whizz please take a look
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Similar post maybe it can help https://forum.fizz.ca/en/discussion/2633085/activation-pending
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@twest06 said:
I had my modem dropped off yesterday. I managed to plug it in, go through all the steps to get it to set up.On my Fizz account I saw it said 'Pending Activation', however I have no button to press to activate it. I spoke with support twice who opened a ticket. They claimed they have no way to activate it on their side.
However, it's been roughly 24 hours with no news. Is there a way to activate my internet? Normally I wouldn't be impatient but I work from home and using my phone to hotspot is using a lot of data.
Contact support
https://fizz.ca/en/support0 -
You need contact support to let your account activated.
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Hello twest06 ,
Sorry to hear about the issue.
It appears that a ticket was raised to remedy the situation as we apologize for the inconvenience.
You will be contacted back via e-mail in the shortest time possible once our team receives news on the outcome.
Apologies for the inconvenience caused.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you for your understanding.
Have a good one,
Raul, Community Moderator1 -
I've contacted support 3 times. They tell me they can't do anything as it's out of their hands. It's been 2 days, I really just want to get this resolved somehow without waiting a week.1
