Activation pending
Hello,
I am a new Fizz customer and just received and got my modem set up today at around 12h30. I am able to connect to the modem, but there is no Internet.
I checked on my account and it says my Internet plan is "Activation Pending". Initially, customer service thought this was due to my technician not having closed the ticket, but it's now 6 hours later and I still haven't been activated.
What can I do next? Is there any chance I can get Internet today? I have already paid for my plan, this is quite frustrating to still not have any internet.
Best Answer
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Hello Max_montreal ,
Thank you for your patience and for the provided details, I am happy to inform you that I verified your Fizz account and your Internet services appear to be fully activated on our side.
We invite you to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure that everything is in order on your side.
Thank you again and have a great day!
- Cecilia0
Answers
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Ask why to the support again
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Thanks for the suggestion. I have contacted twice now by chat, first time was told to wait until after 17h when technician would close the ticket for the installation, and that they couldn't escalate my ticket due to a technical issue on their side. Now I am in queue for over an hour stuck in position 33...
So I made this forum post and have also sent a message on WhatsApp.
Is there any faster way to get in touch with support?
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Unplug the electric cord of the modem for 30 seconds and plug it again. After a few time, if the lights are on and not flashing, you will be able to begin the setup. Here's how https://fizz.ca/en/faq/how-install-my-wi-fi-modem
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Update-- I got through to support finally and they escalated my ticket! On their side the account has not been activated yet, and it needs to be done manually by their tech team.
So after some patience it looks like it will be resolved soon.
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