Shout out to the Fizz support team
I see that the Fizz support team gets bashed when things don't go the way of a customer, or the wait is too long.
This morning, I started a chat with the chat bot and was "transferred" to a customer service representative.
I had to leave before the representative came on line. I was gone for several hours and could not watch the chat.
I came home and a ticket has been issued and the issue resolved all without me interacting any further!
Yay Fizz!!!!!!!!!
Answers
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@BradDoell said:
I see that the Fizz support team gets bashed when things don't go the way of a customer, or the wait is too long.
This morning, I started a chat with the chat bot and was "transferred" to a customer service representative.
I had to leave before the representative came on line. I was gone for several hours and could not watch the chat.
I came home and a ticket has been issued and the issue resolved all without me interacting any further!
Yay Fizz!!!!!!!!!Thank you for sharing this
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It's cool to read some positivity, thanks for sharing.
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Thanks for sharing, on internet most people review only when not happy
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Thank you for this positive share
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thanks for sharing
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Good to hear about that.
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Is the issue easy to resolved? I need explain a lot to let them create a ticket and wait for several weeks to get it resolved.
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Hope they can improve their service like this.
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Good to hear.
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Good morning.
I don’t know if it was easy to resolve, but my situation was I bought a new phone from Fizz a couple of billing cycles ago, which was supposed to reduce my monthly plan by half, but I was still being charged the full price for my plan.
I started the chat with the chat bot by explaining the problem.
The bot “transferred” me to a person, but something came up and I had to leave the chat.
I returned to the chat several hours later and my billing had been corrected without any further input by me.
Cheers,
Brad1 -
You are lucky. Somehow I am not… my ticket was opened 2 months back and it is still open without resolution.
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I've had good luck with support too.
They seem slow but I always contact them after hours so I expect that.0 -
The services mobile and internet are reliable.
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Hello @BradDoell ,
First of all I would like to thank you for your kind words - it means a lot to our agents as they are the front-liners and can often get the heat of a client that is upset.
We truly appreciate your understanding on this matter.
Now , @suresh0704 - I verified your account and it appears that the situation is a display issue related one - the last receipt which shows you were charged an amount is actually 0$ if you open the receipt.
From the looks of it, there's a back end issue affecting a few more customers including you so it's taking a lot more time to fix, but you are charged the correct amount.
Have a good one everyone,
Raul, Community Moderator1
