Shout out to the Fizz support team

BradDoell
BradDoell Posts: 388 ✭✭
edited October 30 in My Mobile

I see that the Fizz support team gets bashed when things don't go the way of a customer, or the wait is too long.
This morning, I started a chat with the chat bot and was "transferred" to a customer service representative.
I had to leave before the representative came on line. I was gone for several hours and could not watch the chat.
I came home and a ticket has been issued and the issue resolved all without me interacting any further!
Yay Fizz!!!!!!!!!

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,651 ✭✭

    @BradDoell said:
    I see that the Fizz support team gets bashed when things don't go the way of a customer, or the wait is too long.
    This morning, I started a chat with the chat bot and was "transferred" to a customer service representative.
    I had to leave before the representative came on line. I was gone for several hours and could not watch the chat.
    I came home and a ticket has been issued and the issue resolved all without me interacting any further!
    Yay Fizz!!!!!!!!!

    Thank you for sharing this

  • PotatoStarch
    PotatoStarch Posts: 145 ✭✭

    It's cool to read some positivity, thanks for sharing.

  • Fizz_Code_FRERG
    Fizz_Code_FRERG Posts: 723 ✭✭

    Thanks for sharing, on internet most people review only when not happy

  • Mike RZMAX
    Mike RZMAX Posts: 6,855 ✭✭

    Thank you for this positive share

  • tihi
    tihi Posts: 306 ✭✭

    thanks for sharing

  • Mark123_2024
    Mark123_2024 Posts: 8,395 ✭✭

    Good to hear about that.

  • junozero
    junozero Posts: 894 ✭✭

    Is the issue easy to resolved? I need explain a lot to let them create a ticket and wait for several weeks to get it resolved.

  • alexanderluo10890
    alexanderluo10890 Posts: 1,396 ✭✭

    Hope they can improve their service like this.

  • BeakBird
    BeakBird Posts: 5,168 ✭✭

    Good to hear.

  • BradDoell
    BradDoell Posts: 388 ✭✭

    @junozero said:
    Is the issue easy to resolved? I need explain a lot to let them create a ticket and wait for several weeks to get it resolved.

    @junozero said:
    Is the issue easy to resolved? I need explain a lot to let them create a ticket and wait for several weeks to get it resolved.

    Good morning.
    I don’t know if it was easy to resolve, but my situation was I bought a new phone from Fizz a couple of billing cycles ago, which was supposed to reduce my monthly plan by half, but I was still being charged the full price for my plan.
    I started the chat with the chat bot by explaining the problem.
    The bot “transferred” me to a person, but something came up and I had to leave the chat.
    I returned to the chat several hours later and my billing had been corrected without any further input by me.
    Cheers,
    Brad

  • suresh0704
    suresh0704 Posts: 272 ✭✭

    You are lucky. Somehow I am not… my ticket was opened 2 months back and it is still open without resolution.

  • bjlockie
    bjlockie Posts: 246 ✭✭

    I've had good luck with support too.
    They seem slow but I always contact them after hours so I expect that.

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 1,006 ✭✭

    The services mobile and internet are reliable.

Categories