My internet is not working
Answers
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@Mdc669 said:
Internet is not workingThere is currently an outage.
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Since we are using Videotron lines:
Major outage reported
Monday, September 29, 2025, 7:30 AM
An optical fibre break could cause an interruption of telecommunications services for certain customers.Videotron teams are mobilized to intervene as quickly as possible. Thank you for your understanding.
Areas affected:
Saint-Leonard
Montreal North
Services affected:
Internet
TV
Home Phone
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Hello @Mdc669 ,
I am sorry for this situation.
Our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection.
Our technicians are aware of the issue and are working to resolve it as swiftly as possible. While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:
-> Flashing "@" light – The modem is reconnecting to the Fizz network.
-> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.
You can check this FAQ for more details at point 2: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
We apologize for any inconvenience and appreciate your patience.
Have a nice day!
-Simona, Community Moderator
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