My internet is not working

Mdc669
Mdc669 Posts: 2 ✭✭
edited 1:35PM in Internet

Internet is not working

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,001 ✭✭

    @Mdc669 said:
    Internet is not working

    There is currently an outage.

  • Thanh D.
    Thanh D. Posts: 6 ✭✭

    Since we are using Videotron lines:

    Major outage reported
    Monday, September 29, 2025, 7:30 AM
    An optical fibre break could cause an interruption of telecommunications services for certain customers.

    Videotron teams are mobilized to intervene as quickly as possible. Thank you for your understanding.

    Areas affected:

    Saint-Leonard

    Montreal North

    Services affected:

    Internet

    TV

    Home Phone

  • Whizz
    Whizz Posts: 26,189 admin

    Hello @Mdc669 ,

    I am sorry for this situation.

    Our tools confirm a temporary service interruption for maintenance works in your area, affecting your internet connection.

    Our technicians are aware of the issue and are working to resolve it as swiftly as possible. While we don’t have an estimated time for resolution, you can check the "@" light on your modem to monitor connection status:

    -> Flashing "@" light – The modem is reconnecting to the Fizz network.

    -> Steady "@" light – The connection is restored. At that point, please restart your modem to ensure full service.

    You can check this FAQ for more details at point 2: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    We apologize for any inconvenience and appreciate your patience.

    Have a nice day!

    -Simona, Community Moderator

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