App crashing on Google TV

Nicholas L. #16428
Nicholas L. #16428 Posts: 3 ✭✭
edited 11:08PM in TV

App shows splash screen, then dies.

Tried reinstalling. Could never get passed the activate screen after multiple attempts.

Back to app splash screen and app dying.

Can’t use the app anymore, making my subscription useless.

Best Answer

  • Whizz
    Whizz Posts: 26,192 admin
    Answer ✓

    Hello everyone.

    We are sorry for the uncomfortable situation you are going through.

    I want to inform you that our technical team is aware of the situation and is currently working on an update that will fix the issue.

    In the meantime, we recommend using the Fizz TV app on your phone to cast the content to a compatible smart TV. You can find more details on how to do this here: https://fizz.ca/en/faq/how-connect-device-view-my-tv-content

    This is only a temporary solution while our technical team is working on the update.

    We appreciate your patience and understanding.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,004 ✭✭
    edited September 28

    @Nicholas L. #16428 said:
    App shows splash screen, then dies.

    Tried reinstalling. Could never get passed the activate screen after multiple attempts.

    Back to app splash screen and app dying.

    Can’t use the app anymore, making my subscription useless.

    Factory reset your device and reinstall the Fizz TV app. should solve the problem.

  • Nicholas L. #16428
    Nicholas L. #16428 Posts: 3 ✭✭
    edited September 28

    @Bois_3ISKD said:

    @Nicholas L. #16428 said:
    App shows splash screen, then dies.

    Tried reinstalling. Could never get passed the activate screen after multiple attempts.

    Back to app splash screen and app dying.

    Can’t use the app anymore, making my subscription useless.

    Factory reset your device and reinstall the Fizz TV app. should solve the problem.

    Tear down your house, rebuild it and your new faucet should work.

    /s

  • alexanderluo10890
    alexanderluo10890 Posts: 1,195 ✭✭

    @Nicholas L. #16428 said:

    @Bois_3ISKD said:

    @Nicholas L. #16428 said:
    App shows splash screen, then dies.

    Tried reinstalling. Could never get passed the activate screen after multiple attempts.

    Back to app splash screen and app dying.

    Can’t use the app anymore, making my subscription useless.

    Factory reset your device and reinstall the Fizz TV app. should solve the problem.

    Tear down your house, rebuild it and your new faucet should work.

    /s

    hahaha, it's true

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,004 ✭✭
    edited September 28

    It's a real shame about all these problems.

  • Sylvain M. #546
    Sylvain M. #546 Posts: 7 ✭✭

    Any updates ? I have the same problem on 2 devices and I won’t be doing a factory reset, I would rather change fizz. All other apps are working so factory reset is not a solution at all.

  • Nicholas L. #16428
    Nicholas L. #16428 Posts: 3 ✭✭

    Invested my time doing a full factory reset, reinstalling all my other apps, config, etc and the result is still the same. :(

    Like @Sylvain M. #546 said, all other apps were and are still working great.

    Only fizz is problematic.

  • Mike RZMAX
    Mike RZMAX Posts: 6,447 ✭✭

    I have the same problem.
    I reset the device and still have the same problem.

  • Raphspot
    Raphspot Posts: 1 ✭✭

    Same problem here, clean install doesnt work ...

  • SunDolphin
    SunDolphin Posts: 5 ✭✭

    Same is happening with me, app crashes. Tried uninstalling but now stuck on the activation page!!!!! Come on FIZZ

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,775 ✭✭

    If you cast with mobile is work but update soon for this problem.

    Answers by Wizz in french: https://forum.fizz.ca/fr/discussion/2664152/dimanche-28-sept-fizz-tv-et-google-streamer

  • R007
    R007 Posts: 30 ✭✭

    Same here with google tv. Cant get it open. Hopefully they release an update soon

  • R007
    R007 Posts: 30 ✭✭

    @Sylvain M. #546 said:
    Any updates ? I have the same problem on 2 devices and I won’t be doing a factory reset, I would rather change fizz. All other apps are working so factory reset is not a solution at all.

    Dont no factory reset. Not gonna work. I had the same problem last week with google tv tried it and did absolutely nothing. I hope they update the app soon to fix this problem

  • Mike8
    Mike8 Posts: 4 ✭✭

    @Bois_3ISKD said:

    @Nicholas L. #16428 said:
    App shows splash screen, then dies.

    Tried reinstalling. Could never get passed the activate screen after multiple attempts.

    Back to app splash screen and app dying.

    Can’t use the app anymore, making my subscription useless.

    Factory reset your device and reinstall the Fizz TV app. should solve the problem.

    Maybe you shouldn’t leave feedback like this without knowing the actual fix. Factory resetting a device can be pretty disruptive to many users and doesn’t solve this issue.

  • Dimitri S. #12604
    Dimitri S. #12604 Posts: 1 ✭✭
    edited September 28

    @G225 code IRSGE said:
    If you cast with mobile is work but update soon for this problem.

    Answers by Wizz in french: https://forum.fizz.ca/fr/discussion/2664152/dimanche-28-sept-fizz-tv-et-google-streamer

    This does work!! Great work around thanx!! App has been crashing for weeks, today would pop up then shutdown.. uninstalled would not get passed the auth screen, did it several times, powercycled device.. nothing worked.. and I will not factory reset my google streamer because 1 app does work.. as someone else mentioned.. please fix this.!!!

  • Mike RZMAX
    Mike RZMAX Posts: 6,447 ✭✭

    @Dimitri S. #12604 said:

    @G225 code IRSGE said:
    If you cast with mobile is work but update soon for this problem.

    Answers by Wizz in french: https://forum.fizz.ca/fr/discussion/2664152/dimanche-28-sept-fizz-tv-et-google-streamer

    This does work!! Great work around thanx!! App has been crashing for weeks, today would pop up then shutdown.. uninstalled would not get passed the auth screen, did it several times, powercycled device.. nothing worked.. and I will not factory reset my google streamer because 1 app does work.. as someone else mentioned.. please fix this.!!!

    I reset my Google Chromecast with Google TV and it still doesn't work. I can't wait for this problem to be solved.

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 8,426 ✭✭

    Fizz TV is not working me too on my Android Streamer since today, same problems already knew by Fizz on the forum as QR code not connecting or shows splash screen, then dies

    I use my Amazon TV cuz application installed so it's working OK waiting Android come back correctly

    We can cast from cellphone too

  • Mike RZMAX
    Mike RZMAX Posts: 6,447 ✭✭

    Here is that I have just received technical support

    "We have just received this information regarding the issue with the Fizz TV package. Our technical team is aware and is looking for solutions to this problem. I suggest using Cast TV or Airplay to stream the content from your mobile phone to Chromecast. The casting feature works. This is a temporary solution."

  • Mike RZMAX
    Mike RZMAX Posts: 6,447 ✭✭

    @THORGAL CODE WT31T said:
    Fizz TV is not working me too on my Android Streamer since today, same problems already knew by Fizz on the forum as QR code not connecting or shows splash screen, then dies

    I use my Amazon TV cuz application installed so it's working OK waiting Android come back correctly

    We can cast from cellphone too

    My Fire TV 4K Max also works very well with the Fizz TV app update

  • THORGAL CODE WT31T
    THORGAL CODE WT31T Posts: 8,426 ✭✭

    @Mike RZMAX said:

    @THORGAL CODE WT31T said:
    Fizz TV is not working me too on my Android Streamer since today, same problems already knew by Fizz on the forum as QR code not connecting or shows splash screen, then dies

    I use my Amazon TV cuz application installed so it's working OK waiting Android come back correctly

    We can cast from cellphone too

    My Fire TV 4K Max also works very well with the Fizz TV app update

    Great solution

  • Bois_3ISKD
    Bois_3ISKD Posts: 6,004 ✭✭

    @Mike8 said:

    @Bois_3ISKD said:

    @Nicholas L. #16428 said:
    App shows splash screen, then dies.

    Tried reinstalling. Could never get passed the activate screen after multiple attempts.

    Back to app splash screen and app dying.

    Can’t use the app anymore, making my subscription useless.

    Factory reset your device and reinstall the Fizz TV app. should solve the problem.

    Maybe you shouldn’t leave feedback like this without knowing the actual fix. Factory resetting a device can be pretty disruptive to many users and doesn’t solve this issue.

    I'll take note of it!

  • jonathan B. 55515
    jonathan B. 55515 Posts: 1 ✭✭

    i have the same issue, at least casting works

  • alexanderluo10890
    alexanderluo10890 Posts: 1,195 ✭✭

    Try to reinstall the latest Fizz TV app.

  • Mike RZMAX
    Mike RZMAX Posts: 6,447 ✭✭

    @alexanderluo10890 said:
    Try to reinstall the latest Fizz TV app.

    I tried it a few times and it still doesn't work.

  • Sprint
    Sprint Posts: 6 ✭✭

    @Nicholas L. #16428 said:
    App shows splash screen, then dies.

    Tried reinstalling. Could never get passed the activate screen after multiple attempts.

    Back to app splash screen and app dying.

    Can’t use the app anymore, making my subscription useless.

    Same problem with Chrome TV. I re-installed with no success. WAITING for update... Please let us know when it's done. This app has worked flawlessly for me since day one, but now I am really disappointed with the update that does not work and no mention from the support team.

  • SunDolphin
    SunDolphin Posts: 5 ✭✭

    Any fix yet?

  • Alex_13
    Alex_13 Posts: 3 ✭✭

    Same here, can't even preview the features as Guest, app is immediately crashing. There were multiple reports of this bug, maybe it's time to roll back the update and deploy previous stable app version?

  • Karbon15
    Karbon15 Posts: 6 ✭✭

    Having the same issue since this afternoon. Maybe Fizz should be acknowledging the issue and providing status at this point?

  • Sylvain M. #546
    Sylvain M. #546 Posts: 7 ✭✭

    For reference, the crashing Google TV Fizz app is running version 2.1.51.271. Until the developers release a new patch, further troubleshooting is unlikely to help.

This discussion has been closed.

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