RE HELP with Duplicate Monthly Pre-authorized Payments

Rzedman
Rzedman Posts: 2 ✭
edited September 23 in Your Fizz Account
I've just noticed that FIZZ has been charging me TWICE monthly for pre-authorized payments. Need to connect with someone asap to resolve.

Best Answer

  • Whizz
    Whizz Posts: 26,303 admin
    Answer ✓

    Hello @Rzedman,

    Thank you for letting us know about this.

    I verified your account and I can see that you are only charged once for your monthly payment. You can see this in your Fizz account under My settings > Transaction history.

    If you have multiple charges associated to your payment method, please check if you have any other Fizz accounts with active plans. Also, make sure that you didn't give your card details to any family member or friend to use for their account.

    If you cannot find the source of the charges, please contact us from the support page for further assistance. You can do that here: https://fizz.ca/en/support
    

    Have a good one!
    -Vlad, Community Moderator

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